WesternLuxuryConsulting
Luxury Hospitality Consulting Across All Continents
Trust is
the HeArt of Hospitality
We partner with high-end hospitality to ensure you consistently deliver the refined experiences that Western guests expect in the luxury market. Allow WLC to help guarantee you're building trust at every touchpoint—from dining and accommodations to service and ambiance.
HOW We Work
WLC specialize’s in elevating high-end hotels and resorts around the world to enhance their appeal to Western travelers.
From the USA to the UK and Australia, discerning guests expect an exceptional experience. Our consulting services ensure your property delivers on every promise, building the trust that is at the core of hospitality.
REAL EXAMPLE
Imagine a stunning boutique hotel in Hoi An. It has impeccable decor, outstanding service, and a stellar location. Yet, when they advertised a 'grilled cheese' on the room service menu, what arrived was a cold ham, mayo, and cheese sandwich—completely misaligned with the guest’s expectations.
This may seem like a small mistake, but it could easily undermine the hotel’s credibility in Western travel circles.
In fact, the experience could have been shared with a Facebook group of over 611,000 solo women travelers, creating a ripple effect of negative reviews. Use Western consulting to ensure you're delivering what you're promising—because, after all, trust is at the heart of hospitality.
Bespoke Solutions for Hotels Catering to Western Guests
At Western Luxury Consulting, we offer a comprehensive range of services designed to elevate your property’s appeal to high-end Western travelers. Whether you're a luxury resort in Southeast Asia, a high-end boutique hotel in Europe, or a five-star property in Japan, we ensure your guests leave feeling delighted and well-cared-for.
After all, our belief is
Trust is the heart of hospitality
—and without that trust,a negative review could reach thousands, if not millions, of potential guests.
Celebrating the Heart and Soul of Southeast Asia’s Hospitality
At Western Luxury Consulting, we believe that the essence of hospitality goes beyond services—it’s about people. Vietnam is home to some of the most talented, dedicated, and artistic individuals, who take pride in delivering the best experiences for guests. This is one of the reasons we were inspired to start WLC.
We recognize that many people in Vietnam’s hospitality industry consider themselves artists and perfectionists, striving to create extraordinary experiences for their guests. You already have a strong foundation; we’re here to help amplify your strengths and align them with Western expectations.
Our goal is not only to address areas for improvement but to celebrate what’s already great about your service, culture, and dedication. Together, we can elevate your offerings to ensure you’re delivering the best that Vietnam has to offer, wrapped in the trust and excellence Western travelers value.
Experience in Hospitality Excellence
Founded by seasoned hospitality professionals with decades of experience from 3 star Hyatt Hotels to five-star properties like The Mansion at Turtle Creek , Western Luxury Consulting has been enhancing their knowledge and experiences since 1993.
We focus on bridging the gap between cultural expectations and luxury hospitality, helping properties elevate their services to meet Western standards.
Celebrating the Heart and Soul of SOUTHEAST ASIA Hospitality
Celebrating the Heart and Soul of Southeast Asia’s Hospitality
At Western Luxury Consulting, we believe that the essence of hospitality goes beyond services—it’s about people. Vietnam is home to some of the most talented, dedicated, and artistic individuals, who take pride in delivering the best experiences for guests. This is one of the reasons we were inspired to start WLC.
We recognize that many people in Vietnam’s hospitality industry consider themselves artists and perfectionists, striving to create extraordinary experiences for their guests. You already have a strong foundation; we’re here to help amplify your strengths and align them with Western expectations.
Our goal is not only to address areas for improvement but to celebrate what’s already great about your service, culture, and dedication. Together, we can elevate your offerings to ensure you’re delivering the best that Vietnam has to offer, wrapped in the trust and excellence Western travelers value.
@WLC
We believe that the essence of hospitality goes beyond services—it’s about people. Southeast Asia is home to some of the most talented, dedicated, and artistic individuals, who take pride in delivering the best experiences for guests. This is one of the reasons we were inspired to start WLC.
We recognize that many people in Southeast Asia’s hospitality industry consider themselves artists and perfectionists, striving to create extraordinary experiences for their guests. You already have a strong foundation; we’re here to help amplify your strengths and align them with Western expectations.
Our goal is not only to address areas for improvement but to celebrate what’s already great about your service, culture, and dedication. Together, we can elevate your offerings to ensure you’re delivering the best that Vietnam has to offer, wrapped in the trust and excellence Western travelers value.
Packages
Essential Trust Package
This package covers the basics and is perfect for hotels that want to focus on immediate improvements to core guest experiences.
Includes:
- Full review of room design and ambiance.
- Menu audit for one restaurant or dining outlet.
- Evaluation of guest services (check-in, concierge, etc.).
- Comprehensive report with recommendations.
- Follow-up consultation to discuss actionable next steps.
- Duration: 2-3 days on-site.
Premium Hospitality Package
A more in-depth package for hotels that want to elevate both their culinary offerings and the overall guest experience.
Includes:
- Room design and ambiance audit.
- Full menu audit for up to two restaurants.
- Evaluation of food presentation and room service.
- Operational audit (check-in, concierge, spa, etc.).
- Tailored marketing review to ensure the hotel's messaging aligns with Western expectations.
- Detailed report and follow-up strategy session.
- Duration: 4-5 days on-site.
Ultimate Guest Experience Package
The most comprehensive option for luxury properties that want to perfect every guest touchpoint, from check-in to room service.
Includes
- Full property audit, including all restaurants, room categories, guest services, and amenities (spa, gym, etc.).
- Extensive food and beverage audit (all dining outlets and room service).
- Personalized staff training session to improve service for Western guests.
- Marketing and messaging audit, with recommendations for website, social media, and guest communication.
- Comprehensive report with a 6-month follow-up to ensure recommendations are implemented.
Duration: 5-7 days on-site.
CONTACT TODAY
WesternLuxuryConsulting
WesternLuxuryConsulting
Luxury Hospitality Consulting Across All Continents
© 2024 Western Luxury Consulting. All Rights Reserved.
"Trust is the Heart of Hospitality."
Proudly offering high-end hospitality consulting worldwide.
Disclaimer: Western Luxury Consulting (WLC) provides consultancy services based on industry expertise and best practices. While we strive to offer the most relevant and actionable advice tailored to each client’s needs, results may vary depending on the implementation of our recommendations and external factors. WLC is not liable for any direct or indirect losses or damages arising from the use of our services. All content, logos, and trademarks used on this site are the property of WLC and may not be used without written permission. For any legal inquiries, please contact our legal team.